imagen careers

Customer Success Manager

Full-time // Intermediate // Tel Aviv, Israel

Imagen is developing disruptive technology for the professional photo editing market. We utilize past editing history by each of our Imageners (clients) to create a personalized AI profile, which in turn, enables photographers to optimize their workflow, reduce editing painstaking work, and maintain their unique editing style.

About The Position

We are seeking a dynamic Customer Success Manager that will be a master of Customer Communication. A passionate maestro of video calls, phone chats, and email, ready to enchant customers with engaging conversations and enthusiasm, to join us and deliver exceptional customer service.


  • Build and maintain strong relationships with assigned customers, serving as their primary point of contact.
  • Understand and anticipate customer needs, ensuring their satisfaction and success.
  • Proactively identify opportunities to increase product usage among customers.
  • Collaborate with cross-functional teams, including sales, support, and product, to address customer inquiries, resolve issues, and deliver solutions.
  • Monitor customer health metrics and proactively intervene to prevent cancellations, identifying potential churn risks and implementing strategies for retention.
  • Act as a customer advocate within the company, gathering feedback, analyzing trends, and communicating customer needs and requirements to internal stakeholders.
  • Conduct regular business reviews with customers, highlighting their success and identifying opportunities for further growth and expansion.


  • Fluent English speaker with excellent written and verbal communication skills. (English Native Speaker- Big advantage. Additional languages such as: Spanish, German or Japanese is also an advantage).
  • Proven experience of at least 2 years in customer-facing roles, such as customer success management or account management.
  • Strong persuasion and negotiation skills to drive customer adoption and prevent cancellations.
  • Excellent problem-solving and decision-making abilities to address customer concerns and find suitable solutions.
  • Strong organizational skills with the ability to manage multiple customer accounts simultaneously.
  • Knowledge in photography and photo editing- Big advantage!
  • Experience from a SaaS company - Big advantage.

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