imagen careers

CS Operation Manager

Full-time // Senior // Tel Aviv, Israel

Imagen is developing a disruptive technology for the professional photo editing market. We use edited photos from each of our users, to create personalized AI profiles and to reduce and eliminate editing efforts. Creating a personalized profile based on user data gives great value to our users and creates many challenges.

 

With a very strong market validation, a crazy month-over-month growth, and a top-tier VC backing us, we’re looking for the first team members to join our team. It’s an opportunity to be part of something huge and be a leader in a fast-growing company.

About The Position

  • Develop and improve processes through implementation of new technologies.
  • Analyzing data to identify trends and patterns in customer behavior.
  • Identifying and addressing bottlenecks or inefficiencies in the customer support process.
  • Collaborating with other departments, such as Product, R&D and marketing.
  • Maintain internal and external knowledge Base.
  • Developing training plans and resources for the CS team and the entire company.

Responsibilities

  • Skills in data analytics, business intelligence, and reporting.
  • Strong organizational and project management and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • 2–4 years of experience in an operations role with a focus on Customer Success or similar function for a SaaS company.

Advantages:

  • Previous experience with Zendesk.
  • Adobe Lightroom Classic background.

Apply for this position